At CAPS, our service group, both on-site and in-house, provides an unparalleled approach to customer service. With the most focused service group in the industry, and the qualified personnel to back it up, CAPS provides experience, knowledge and solutions for all of your stretch packaging requirements.
• Preventive Maintenance (Preventive maintenance plans are designed to suit your needs and are based on your machine’s production rates and maintenance schedule).
• Emergency Service (In the event that your machine is down, and immediate on-site technical assistance becomes necessary, we will arrange for one of our technicians to arrive as soon as possible).
• On-Site Service (On site services include machine start-ups and repairs, PLC program modifications, refresher training and system performance audits).
• Remote Modem Service (Remote access dial-in kit provide solutions for connecting to a programmable logic controller and / or network of processors over a modem dial-up connection).